| Problem | What to check |
|---|---|
| The featured collection shows grey placeholder cards | No collection is selected in Featured collection > Collection, or the collection has no products available on the Online Store |
| A collapsible row is missing | The metafield is empty, and the block’s Text and Page content are empty too. Check the Product metafield spelling (namespace.key) |
| Filters don’t appear | Install Search & Discovery and add filters. Check Enable filtering. Filters show only when products have values for them |
| The country or language selector is missing | More than one country (Markets) or published language is needed. Check the footer and header toggles |
| Follow on Shop doesn’t appear | The Shop channel and Shop Pay are required, and Show Follow on Shop button must be on |
| The low-stock message never shows | Inventory tracking is off for the variant, or the quantity is above Low stock threshold |
| The variant image doesn’t change | No image is assigned to that variant in admin |
| The hover image doesn’t change | The product has only one media item, or Show second image on hover is off |
| The hero mobile image doesn’t show | Preview at a width under 750px. The desktop image is used whenever Mobile image is empty |
| Images look cropped badly | Set a focal point on the image. Choose a matching Image ratio, or Original in the product gallery |
| Add to cart says some items weren’t added | Inventory or quantity rules limit the amount. The message shows what was added |
| A Custom Liquid section shows nothing or breaks the page | Check the code for errors; remove it to confirm |
| The page jumps or animations feel heavy | Turn off Reveal sections on scroll, and check that large videos are compressed |
| Swatches don’t show | The option values have no Shopify swatch and no matching line in Swatch colors. Names must match exactly (case doesn’t matter) |
| The free shipping bar doesn’t show | Free shipping threshold is empty, the cart is empty, or the customer shops in a different currency |
| A menu image doesn’t appear | Menu item must match the top-level menu item’s name, and that item needs at least one child link |
| Changes don’t show on the live store | Changes on an unpublished theme only show in its preview. Publish it, or apply the change to the live theme |
When contacting support, include:
- your store URL
- the theme version (Online Store > Themes)
- the page and section affected
- steps to reproduce
- a screenshot or screen recording