How to get help
Use the support form on the publisher’s website (Craftsmith Studio). Include your store URL, the theme version (Online Store > Themes), the page and section affected, the steps that cause the problem, and a screenshot if you can.
Support policy
- Response time: within 2 business days.
- Covered:
- theme settings and documented features
- bugs in theme code
- compatibility with the Shopify features described here
- Not covered:
- custom code changes
- third-party apps
- design services (available separately from Craftsmith Studio)
- We never ask for your admin password, payment details or API keys. If access helps, we send a collaborator request that you approve and can remove at any time.
Release notes
Each update lists what changed, what was fixed and anything you need to do after updating.